PhotoReflect (as a product of PhotoReflect LLC.) respects your privacy and are committed to protecting it through
from you or that you may provide (“Personal Information”) on the
PhotoReflect.com website (“Website” or
“Service”) and any of its related products and services (collectively, “Services”), and our practices for
collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices
available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and PhotoRelect LLC.
(“PhotoRelect LLC.”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a
business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in
which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority,
or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use
the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read,
understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies
that we do not own or control, or to individuals that we do not employ or manage.
Automatic collection of information
When you open the Website, our servers automatically record information that your browser sends. This data may
include information such as your device’s IP address, browser type, and version, operating system type and version,
language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website
and Services that you visit, the time spent on those pages, information you search for on the Website, access times and
dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical
information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise
aggregated in such a way that would identify any particular User of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which
someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features
offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail
We receive and store any information you knowingly provide to us when you create an account, make a purchase, or
fill any forms on the Website. When required, this information may include the following:
- Account details (such as user name, unique user ID, password, etc)
- Contact information (such as email address, phone number, etc)
- Payment information (such as credit card details, bank details, etc)
Some of the information we collect is directly from you via the Website and Services.
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of
some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact
Photography Customers: Name, e-mail address, mailing address, daytime phone number, credit card number, and
expiration date are required for all orders. This allows us to process and fulfill your order and to notify you of your
Photographers: Name, e-mail address, mailing address and payment term (either via direct deposit or check) details
are required for all accounts. We may use the information we collect to occasionally notify you of important
functionality changes to the Web site, new PhotoReflect services, and special offers we think you'll find valuable.
When you use the PhotoReflect PhotoCard service, we ask for your e-mail address and that of the recipient in order to
complete your request.
Photographers may request Photo Customer email addresses for additional information. PhotoReflect will never
disclose or send promotional e-mail to recipient addresses that belong to the Photographer or that are provided to the
PhotoReflect PhotoCard service.
Protecting Your Photos
Photos are protected by standard online best practices and can additionally be protected by password and watermark
per your selection (or request to your photographer) during the upload process.
Photography Customers: Your photos are organized into events that your photographer can password-protect upon your
request. Share your Event ID and password only with those whom you wish to have access to your photos. Friends and
family will then have the ability to add your photos to their personal online photo albums and/or order packages that
are offered by your photographer. Further, all enlarged representations of your photos on the PhotoReflect.com Web site
are digitally watermarked with either "PhotoReflect.com" or your photographer's company logo embedded
directly into the images.
Any photos you upload to PhotoReflect are stored temporarily for the use of previewing and production of your
selected products. The uploaded photos are not meant for sharing and will not be made available for public viewing. For
your convenience we will keep your uploaded photos from your session for a short period of time to allow you to return
to make your creative and buying choices. After such time the photos will be permanently deleted from PhotoReflect.
Photographers: Any sale of your photography is sold by your policies. You are enabled to password protect events and
watermark your photography as you see necessary. The sale of Digital Delivery products enables you to sell your clients
digital images for their use. It is at your discretion to opt-in or out of Digital Delivery as well as managing the
formal rights of your photography any further use beyond original intention.
Privacy of children
We recognize the need to provide further privacy protections with respect to Personal Information we may collect
from children under the age of 13 and take many special precautions to protect their privacy. We do not require any
Personal Information from children at any time. If you have reason to believe that a child under the age of 13 has
provided Personal Information to us through the Website and Services, please contact us to request that we delete that
child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this
Policy by instructing their children never to provide Personal Information through the Website and Services without
their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary
precautions to ensure that their children are instructed to never give out Personal Information when online without
their permission. We believe parents and legal guardians should be involved in the online activities of their children
and suggest that parents do their best to provide their children with a safe and friendly online environment.
Use and processing of collected information
We act as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless we
have entered into a data processing agreement with you in which case you would be the data controller and we would be
the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity
of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and
use of the Website and Services. In such instances, we are a data controller because we determine the purposes and
means of the processing of Personal Information and we comply with data controllers’ obligations set forth in the
We act in the capacity of a data processor in situations when you submit Personal Information through the Website
and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal
Information is processed only in accordance with your instructions. In such instances, the User providing Personal
Information acts as a data controller in terms of the GDPR.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect
and use certain Personal Information. If you do not provide the information that we request, we may not be able to
provide you with the requested products or services. Any of the information we collect from you may be used for the
- Create and manage user accounts
- Fulfill and manage orders
- Deliver products or services
- Send product and service updates
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are
located in the world and if one of the following applies: (i) you have given your consent for one or more specific
purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California
Consumer Privacy Act or European data protection law; (ii) provision of information is necessary for the performance of
an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance
with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the
public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of
the legitimate interests pursued by us or by a third party.
We rely on the following legal bases as defined in the GDPR upon which we collect and process your Personal
- User’s consent
- Performance of a contract
Note that under some legislations we may be allowed to process information until you object to such processing by
opting out, without having to rely on consent or any other of the legal bases above. In any case, we will be happy to
clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal
Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
In case of Services requiring payment, you may need to provide your credit card details or other payment account
information, which will be used solely for processing payments. We use third-party payment processors (“Payment
Processors”) to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which
is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange
happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the
Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an
environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary
for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related
to such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process
your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the
steps in the payment process through their systems, including data collection and data processing. Where necessary for
processing future or recurring payments and subject to your prior consent, your financial information will be stored in
encrypted form on secure servers of our Payment Processors. The Payment Processors’ use of your Personal Information
is governed by their respective privacy policies which may or may not contain privacy protections as protective as this
Policy. We suggest that you review their respective privacy policies.
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may
change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the
unrevised Personal Information in our records for the duration necessary to comply with our obligations to our
affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or
permanently delete your account, you can do so on the Account page on the Website.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have
requested, we may share your information with our trusted subsidiaries and joint venture partners, affiliates,
contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the
operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree
to abide by our policies with respect to Personal Information. We will not share any personally identifiable
information with third parties and will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on
our behalf or comply with legal requirements. Service Providers are given the information they need only in order to
perform their designated functions, and we do not authorize them to use or disclose any of the provided information for
their own marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to
comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to
protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all
or a portion of its assets, your user account, and your Personal Information will likely be among the assets
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as
long as your user account remains active, to enforce our agreements, resolve disputes, and unless a longer retention
period is required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete
it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information
shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to
data portability cannot be enforced after the expiration of the retention period.
Transfer of information
Depending on your location, data transfers may involve transferring and storing your information in a country other
than your own. However, this will not include countries outside the European Union and European Economic Area. If any
such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us
using the information provided in the contact section.
Data protection rights under the GDPR
If you are a resident of the European Economic Area (“EEA”), you have certain data protection rights and we aim
to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you
wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems,
please contact us. In certain circumstances, you have the following data protection rights:
(i) You have the right to withdraw consent where you have previously given your consent to the processing of your
Personal Information. To the extent that the legal basis for our processing of your Personal Information is consent,
you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before
(ii) You have the right to learn if your Personal Information is being processed by us, obtain disclosure regarding
certain aspects of the processing, and obtain a copy of your Personal Information undergoing processing.
(iii) You have the right to verify the accuracy of your information and ask for it to be updated or corrected. You
also have the right to request us to complete the Personal Information you believe is incomplete.
(iv) You have the right to object to the processing of your information if the processing is carried out on a legal
basis other than consent. Where Personal Information is processed for the public interest, in the exercise of an
official authority vested in us, or for the purposes of the legitimate interests pursued by us, you may object to such
processing by providing a ground related to your particular situation to justify the objection.
(v) You have the right, under certain circumstances, to restrict the processing of your Personal Information. These
circumstances include: the accuracy of your Personal Information is contested by you and we must verify its accuracy;
the processing is unlawful, but you oppose the erasure of your Personal Information and request the restriction of its
use instead; we no longer need your Personal Information for the purposes of processing, but you require it to
establish, exercise or defend your legal claims; you have objected to processing pending the verification of whether
our legitimate grounds override your legitimate grounds. Where processing has been restricted, such Personal
Information will be marked accordingly and, with the exception of storage, will be processed only with your consent or
for the establishment, to exercise or defense of legal claims, for the protection of the rights of another natural, or
legal person or for reasons of important public interest.
(vi) You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us.
These circumstances include: the Personal Information is no longer necessary in relation to the purposes for which it
was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing
under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the
personal data have been unlawfully processed. However, there are exclusions of the right to erasure such as where
processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal
obligation; or for the establishment, to exercise or defense of legal claims.
(vii) You have the right to receive your Personal Information that you have provided to us in a structured, commonly
used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without
any hindrance from us, provided that such transmission does not adversely affect the rights and freedoms of others.
(viii) You have the right to complain to a data protection authority about our collection and use of your Personal
Information. If you are not satisfied with the outcome of your complaint directly with us, you have the right to lodge
a complaint with your local data protection authority. For more information, please contact your local data protection
authority in the EEA. This provision is applicable provided that your Personal Information is processed by automated
means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual
California privacy rights
Consumers residing in California are afforded certain additional rights with respect to their Personal Information
under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to
In addition to the rights as explained in this Policy, California residents who provide Personal Information as
defined in the statute to obtain Services for personal, family, or household use are entitled to request and obtain
from us, once a calendar year, information about the categories and specific pieces of Personal Information we have
collected and disclosed.
Furthermore, California residents have the right to request deletion of their Personal Information or opt-out of the
sale of their Personal Information which may include selling, disclosing, or transferring Personal Information to
another business or a third party for monetary or other valuable consideration. To do so, simply contact us. We will
not discriminate against you if you exercise your rights under the CCPA.
How to exercise your rights
Any requests to exercise your rights can be directed to us through the contact details provided in this document.
Please note that we may ask you to verify your identity before responding to such requests. Your request must provide
sufficient information that allows us to verify that you are the person you are claiming to be or that you are the
authorized representative of such person. If we receive your request from an authorized representative, we may request
evidence that you have provided such an authorized representative with power of attorney or that the authorized
representative otherwise has valid written authority to submit requests on your behalf.
You must include sufficient details to allow us to properly understand the request and respond to it. We cannot
respond to your request or provide you with Personal Information unless we first verify your identity or authority to
make such a request and confirm that the Personal Information relates to you.
Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that
is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your
computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the
cookie to you. If you choose to decline cookies, you will not be able to use and experience the features of the Website
Click here to learn more about cookies and
how they work.
and Services, and for statistical purposes. For further information on the cookies we collect and their purpose, see
the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify
your browser settings to decline cookies if you prefer.
information-gathering technologies to collect standard internet activity and usage information. The information
gathered is used to compile statistical reports on User activity such as how often Users visit our Website and
Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to
monitor the performance and improve our Website and Services. We do not use third-party analytics tools to track or to
collect any personally identifiable information of our Users and we will not associate any information gathered from
the statistical reports with any individual User.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have
your online activity tracked. Tracking is not the same as using or collecting information in connection with a website.
For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a
website or online service as they move across different websites over time. How browsers communicate the Do Not Track
signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not
Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our
use and collection of your Personal Information.
Social media features
Our Website and Services may include social media features, such as the Facebook and Twitter buttons, Share This
buttons, etc (collectively, “Social Media Features”). These Social Media Features may collect your IP address, what
page you are visiting on our Website and Services, and may set a cookie to enable Social Media Features to function
properly. Social Media Features are hosted either by their respective providers or directly on our Website and
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware
that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be
aware when you leave the Website and Services and to read the privacy statements of each and every resource that may
collect Personal Information.
We secure information you provide on computer servers in a controlled, secure environment, protected from
unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in
an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our
control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and
privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and
all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such
information and data may be viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you use to communicate with us
and the security you use to protect your credentials, please take appropriate measures to protect this information.
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal
Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited
to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited
to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the
event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a
reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we
will send you an email.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our
discretion. When we do, we will send you an email to notify you. We may also provide notice to you in other ways at our
discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless
otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or
such other act specified at that time) will constitute your consent to those changes. However, we will not, without
your consent, use your Personal Information in a manner materially different than what was stated at the time your
Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the
Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide
by the terms of this Policy, you are not authorized to access or use the Website and Services.
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if
you wish to exercise your rights, we encourage you to contact us using the details below:
1101 Summit Avenue, Plano, TX 75074
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise
your rights as quickly as possible and in any event, within the timescales provided by applicable data protection
This document was last updated on October 21, 2021